Refund & Returns Policy

Sculptape is backed by a 60-day guarantee, subject to the conditions, exclusions, and procedures described in this Policy. As advertised: wear it for the events that matter, and if it’s not you, send back the rest — even opened. No receipts. No hassle. No questions. Your order number is all we need.

1. The 60-day guarantee

You may request a return of your Sculptape purchase for a refund of the product price you actually paid (minus any deductions described in this Policy) within 60 calendar days of the date the carrier marks your order as delivered, subject to all of the following requirements.

1.1 Eligibility requirements

• You request the return within 60 calendar days of the recorded delivery date by contacting support with your order number, and you receive a return authorization before shipping anything back. Returns sent without an authorization may be refused or discarded without refund.
• Opened packs are accepted — that is the promise. You return all remaining product, together with any free gift or bundle item received with the order. The retail value of missing free gifts or bundle items will be deducted from your refund.
• Used panels do not need to be returned; you return whatever remains.
• Return shipping uses the method stated in your return authorization; where a prepaid label is not provided, return shipping is at your expense via a trackable service. We are not responsible for return shipments lost in transit without tracking.

1.2 Conditions on the refund

• Refunds are issued to the original payment method used for the purchase. We do not issue refunds in cash, check, store credit, or to a different person or payment method.
• Refunds are processed after the return is received and verified by our returns team, typically within 3–7 business days of receipt. Once authorized, your card issuer determines when funds appear; typical timing is 5–10 business days, which we do not control and do not guarantee.
• Original shipping charges, where applicable, are non-refundable.
• If you used a promotional code, discount, or free-gift offer, the refund is calculated on the discounted amount actually paid, and the retail value of any unreturned promotional gift is deducted.
• Bundle and multi-pack orders (including 3-pack and 5-pack tiers) must be returned in their entirety for a full refund. Partial returns are refunded, at our discretion, at the standalone single-pack retail price of what is kept, deducted from the amount paid.
• We reserve the right to issue a partial refund where, in our sole discretion, the returned order does not meet the eligibility requirements above.

1.3 Subscriptions and Try Before You Buy

• Subscribe & Save: canceling stops future renewals. A renewal shipment may be returned under this guarantee within 60 days of its own delivery; refunds apply only to the most recent delivered cycle, not to earlier cycles.
• Try Before You Buy: initiating a return with support before day 14 cancels the pending keep-price charge, provided the return is then completed per this Policy. After day 14, the charge stands and the standard 60-day guarantee applies from delivery.

1.4 Limits and anti-abuse

• Limit one guarantee refund per customer, household, payment method, or shipping address per product line in any rolling 12-month period. The guarantee covers your first purchase of a product line, not repeat purchases of the same product line.
• We may decline returns from any account, household, payment method, or shipping address that we determine, in our sole discretion, has engaged in fraud, return abuse, resale, or violation of our Terms.
• We may require additional verification or information before authorizing a return.
• Return of one order does not entitle you to a refund of any other order, future order, or any portion of any subscription.

2. Damaged or incorrect orders

If your order arrives damaged or incorrect, contact support within 7 days of delivery with your order number and photographs of what you received. We will, at our election, replace the affected items or refund the affected portion of your order. Replacement is our preferred and primary remedy for fulfillment errors.

3. Chargebacks

You agree to contact us and allow us to resolve any billing issue before initiating a chargeback. If you initiate a chargeback on a transaction that is eligible for resolution under this Policy, we may treat the guarantee as forfeited for that transaction, dispute the chargeback with full transaction records, recover any chargeback fees we incur, and decline future orders.

4. Consumable product; no warranty

Sculptape products are consumable cosmetic accessories. Except for the guarantee expressly described in this Policy, no warranty of any kind is provided, and all implied warranties are disclaimed to the maximum extent permitted by law (see Terms, Sections 12–13). The remedies in this Policy are your sole and exclusive remedies for any product or transaction.

5. How to start a return

Email support with your order number. That’s the whole requirement — no receipts, no interrogation. You will receive a return authorization with the return address and instructions. This Policy may be updated at any time; the version posted at the time of your order governs that order.